Shipping Policy
Last updated: 17 September 2026
When your order leaves
Packing runs Monday to Friday, excluding US public holidays, and most orders go out within one or two business days. Anything placed over a weekend joins the queue on Monday morning.
Shipping cost
| Package | US shipping |
|---|---|
| 2 bottles | $9.99 |
| 3 bottles | Free |
| 6 bottles | Free |
Whatever applies to your order appears at checkout before you pay, and nothing is added afterwards.
How long delivery takes
| Destination | Estimated transit |
|---|---|
| Contiguous United States | 5 to 7 business days |
| Alaska, Hawaii and US territories | 7 to 12 business days |
| Canada | 10 to 15 business days |
| Elsewhere, where available | 12 to 20 business days |
These are carrier estimates rather than promises. Weather, customs and the fortnight either side of a major holiday all add days.
Tracking
A tracking number is emailed when the carrier collects your parcel. The first scan can take a day to appear, so an empty tracking page on day one is normal. Nothing moving for more than 5 business days is worth an email to us.
International orders
Where we ship outside the United States, import duty, VAT, GST and customs handling are levied by the destination country and are the recipient's responsibility. Those rates are set by your government and we cannot calculate or prepay them. A parcel refused at customs and returned is refunded less the outbound shipping cost.
Addresses
Read yours back at checkout. Spotted an error afterwards? Email immediately — while the order is still with us it is usually fixable. Once shipped the address is locked, and a parcel returned for a bad address needs reshipping at cost.
Damage and non-delivery
Damaged in transit: photograph it and email within 7 days for a free replacement. Marked delivered but missing: neighbours and depot first, then contact us so a carrier investigation can be opened.
Storing your bottles
Store Quiet Tone somewhere cool and dry, away from sunlight and out of reach of children, and do not take capsules past the date on the bottle. Anything that looks or smells off should not be taken — write to us for a replacement. With a multi-bottle package, leave the unopened bottles sealed until you get to them.